Return and Refund Policy

  • Shipment shortages and/or quantity discrepancies must be made within 5 days upon receipt of shipment.
  • Returns must be made within 90 days of purchase date & must be in original packaging to qualify for an exchange.
  • Only items purchased directly from Planet Green are eligible for return.
  • Other restrictions may apply for merchandise returned after 90 days.
  • All drop ship orders will qualify for free advanced replacements along with free shipping:
  • Planet Green will determine whether units need to be returned
  • Defective items that are required to be returned must be sent within 15 days from the issue date of the return label. Planet Green will provide a free return label via email.
  • Planet Green now offers advanced credit for wholesale customers who collect returns:
    • Customers are required to provide a detailed list of defective items.
    • Planet Green will determine whether to arrange pickup of the cartridges at that time or request that you continue to collect more before pickup.
    • Upon return/inspection, ink cartridges that are non Planet Green item’s, are empty and/or deemed not defective, the credit issued for the item will be deducted from your account. If your credit has been used, you will be billed for the amount of the item.
    • All products being returned (whether defective or otherwise) must have a Return Merchandise Authorization (RMA) Form and number issued for the return.
    • Once your RMA inspection is completed, a credit will be issued and applied to your next order, or replacement items will be sent to you free of charge.
    • Restocking fee of up to 25% may apply to unused cartridges over 90 days.